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United KingdomSince 1968, Matec Instrument Companies Inc. has been an industry leader in providing superior nondestructive ultrasonic testing solutions. Our extensive experience in ultrasonics enables us to provide our customers with fully integrated solutions for the most demanding testing applications.
Our strength lies in its capacity to develop innovative solutions – both modular and expandable in design – within project budgets. Matec’s ability to respond to the more difficult and unique testing requirements of advanced technology materials provides today’s leading institutions and industries the solutions needed to maintain product integrity and quality assurance.
Our systems are in service in the United States and throughout the world, successfully meeting the complex and often stringent testing requirements of the aerospace, military, railroad, metals, and medical manufacturing industries, among others.
Located in Northborough, MA, our in-house staff consists of mechanical, electrical, and software engineers as well as machinists, technicians, fabricators and installers. Working together, our team can provide you with a full range of services, from project inception through detailed design, to installation, startup and training to ensure a successful installation.
We provide a full range of on-site classroom and system training services necessary to operate and maintain the ultrasonic scanning system. Our maintenance training program includes an overview of preventive and maintenance tasks for all mechanical, electrical, instrumentation and control, computer, and water systems. We also include detailed hands-on training for common maintenance procedures. Operational training is tailored to your specific scanning requirements. We work with your operations staff to ensure a thorough understanding of ultrasonics and the detailed step-by-step procedures for setting up and running scans, and analyzing and interpreting scan results.
Our calibration department offers on-site or in-house instrument calibration services. Instruments are calibrated to ASTM E317 or other applicable standards. Our internal quality control procedures ensure that calibrated instruments conform to specifications, and our records include traceability information where required. Contact us today to schedule your next calibration or let us work with you to provide an advance reminder of your upcoming calibration needs.
Our customer service team is responsible for technical support, repairs, returns, and spare parts. Customer requests for information or service are handled as quickly as possible, often immediately. We understand the importance of keeping your downtime to a minimum and are committed to getting you back online as quickly as possible. We respond to all service calls promptly, and use remote support tools to monitor your system in real time over the internet and diagnose and troubleshoot system issues. Emergency service calls are typically handled within 24 – 48 hours of notification.